Frequently asked questions

Do you offer support for all?

Yes, we offer comprehensive support for everyone.

What areas of Melbourne do you cover for accommodation?

We cover a range of safe and convenient neighborhoods across Melbourne to ensure you have options that suit your preferences.

Can you assist with obtaining a driver’s license in Australia?

Yes, we can provide information and assistance on the process of obtaining a driver’s license in Australia.

How does the airport pickup service work?

Our airport pickup service ensures a stress-free arrival. One of our friendly staff members will meet you at the airport and provide transportation to your accommodation. They will also guide you through all the necessary processes.

What discounts do you offer for future car rentals?

We offer special discounts on future car rentals, including a reduced rental price and free fuel for the first 600km. This helps you save on transportation costs as you settle into your new environment.

What is included in your lifetime advice service?

Our lifetime advice service provides ongoing support and guidance for your Australia stay. This includes regular, personal guidance, and access to a network of experts to assist with any questions or challenges you may face. We are here to support you throughout your journey, ensuring you have the resources and advice you need at any stage.

How do you ensure the safety of the accommodation provided?

All our accommodations are carefully selected based on safety, convenience, and comfort, and are regularly reviewed to maintain high standards.

What kind of support do you provide for finding a job?

We provide comprehensive job advice, including comparing job options, understanding various fields' future prospects, and offering tips on job searches.

Can I extend the housing service beyond one month?

Yes, we can help you find long-term accommodation after your initial month.

How can I pay for your services?

We accept various payment methods, including credit cards, bank transfers, and online payment platforms. Details will be provided during the booking process.

Are there any additional costs beyond the service package?

The costs of our packages are fixed, but any additional services requested outside the package may incur extra costs.

What if I need legal advice on matters other than visas?

We can refer you to trusted legal professionals who specialize in various legal matters.

What if I need to cancel or postpone my services?

Please contact us as soon as possible if you need to cancel or reschedule. Our cancellation and rescheduling policies will be provided at booking.

What languages do you support?

Our team communicates in multiple languages, primarily Hindi and English. Please let us know your preferred language, and we will accommodate your needs.

How do I get a local SIM card?

We provide a local SIM card with a six-month plan as part of our services, ensuring you can stay connected from day one.

Do you offer student discounts?

Yes, we have tailored packages for students that include university tours, accommodation near campuses, and student-specific job advice.

Can you help open a business in Australia?

Yes, we can connect you with professionals specializing in business setup and development.

How do you handle sensitive information and privacy?

We take your privacy seriously and ensure all sensitive information is handled securely and confidentially.

Can you help find healthcare providers?

Yes, we provide information and assistance in finding local healthcare providers, including doctors, dentists, and specialists.

What if I need assistance after the first month?

We provide ongoing support and will assist you with various needs beyond the initial month, including long-term housing and continuous advice.

How do you ensure my transition is stress-free?

Our comprehensive and personalized services, experienced team, and continuous support are all designed to make your transition smooth and stress-free.

Are your services available only in Melbourne?

Currently, our services are focused on Melbourne. However, we plan to expand to other cities in the future to assist more newcomers.

How do I book your services?

You can book our services through our website or by contacting us directly via email or phone. Our team will guide you through the process.

What does one month of food service include?

Our one month of food service includes delicious and nutritious meals to keep you well-nourished. We cater to a variety of dietary preferences and ensure you have a balanced diet during your initial days in Australia.